Frequently asked questions

No. You can book physiotherapy, chiropractic, massage therapy or kinesiology directly, online or by phone. Some extended health plans need a doctor's referral before they reimburse a claim, so check your plan before your first visit.

Start with our services page, which matches common situations to the right care. If you're still unsure, call us: our front desk helps people choose every day, and checks with our practitioners when a case could go either way.

Yes. Our practitioners share notes and co-treat when it helps. If your physiotherapist thinks an adjustment would help, they talk to one of our chiropractors about your case before you see them.

A first chiropractic visit usually takes about 20 to 30 minutes, and a first physiotherapy visit about 40 to 45 minutes. Both start with your history and an assessment, then a plan you agree on.

Government-issued photo ID, your extended health benefits card or policy details, and your claim number and case manager's details if it's an ICBC or WorkSafeBC claim. Copies of relevant X-ray, MRI or CT reports and a list of your medications help too. Wear loose, comfortable clothing, and bring running shoes or the footwear you wear when your pain starts.

Yes. Feeling a little sore for 24 to 48 hours is common, because your body is being moved and assessed in ways it isn't used to. If soreness keeps building past two days, or you notice new numbness or weakness, call us.

It depends on the problem, how long you've had it and how consistently you do your home exercises. Your practitioner gives you a realistic estimate after your first assessment and adjusts it as you progress.

Yes. We direct bill 21 extended health insurers for eligible plans, including Pacific Blue Cross, GreenShield, Manulife, Canada Life and Sun Life. See the full list.

Fees vary by service, so we confirm them when you book. Some treatments, such as dry needling and shockwave therapy, cost more than a standard physiotherapy visit.

Yes, for physiotherapy, chiropractic, massage therapy and kinesiology. ICBC pre-approves treatment for the first 12 weeks after a crash, with no referral needed. More about ICBC treatment.

Yes, for chiropractic and physiotherapy on accepted claims. We don't bill WorkSafeBC for massage therapy or kinesiology.

For eligible BC residents, MSP supplementary benefits pay $23 per visit toward physiotherapy, chiropractic and massage therapy, up to a combined 10 visits each calendar year. Eligibility depends on income or on receiving certain assistance. We bill MSP on your behalf for eligible patients.

We ask for 24 hours' notice to cancel or change an appointment. Less than 24 hours' notice, or a missed appointment, is charged a cancellation fee.

Chiropractic, physiotherapy, registered massage therapy and kinesiology, plus IMS and dry needling, concussion and vestibular physiotherapy, shockwave, laser, ultrasound, electrotherapy and cupping, prenatal and postnatal massage, lymphatic drainage, hot stone massage, pediatric chiropractic, fascial stretch therapy, pre- and post-surgery rehab, and custom orthotics and pillows.

No, we don't offer acupuncture. Our physiotherapists do offer IMS and dry needling, which uses similar needles but is a different treatment, based on a physiotherapy assessment.

No, we don't offer pelvic floor physiotherapy.

No, we don't offer spinal decompression or traction.

Yes. Our chiropractors offer pediatric chiropractic care. Tell us your child's age when you book, and we'll match you with the right practitioner.

No. Our chiropractors explain everything first, and gentler options such as mobilization and Active Release Technique treat the same areas without the pop.

No. We're not an emergency clinic. For a medical emergency, call 911 or go to the nearest emergency department.

We have two clinics in Abbotsford: 2168 McCallum Rd #8 and 32920 Ventura Ave #101. Our Ventura Avenue clinic still carries the ALTUS Chiropractic and Physiotherapy name for now.

McCallum Road is open Monday to Friday, 9:00 am to 6:00 pm. Ventura Avenue is open Monday to Friday, 9:00 am to 6:30 pm, and Saturday, 9:00 am to 1:00 pm. Both are closed on Sunday.

Yes. Both clinics have free parking and are wheelchair accessible.

Whichever suits you. Our practitioners work at both clinics, so call us and we'll find the right practitioner at a time and location that works for you.

Besides English, our team speaks Punjabi, Vietnamese, Mandarin, Cantonese, Spanish and Tagalog. Ask for a practitioner who speaks your language when you book. See who speaks what.